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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • AI as a tool to meet the customers needs and improve their experience
  • How to deliver a consistent CX across different channels?
  • Social Media as a strategy of collecting feedbacks
  • Meeting the demands of millennial generation
  • Creating a customer-centric culture
  • Loyalty programs and retention of the customers
  • Technology and digitalization in CEM
  • Measuring the CX
  • The latest innovations in contact centres

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of Departments from banking, telecommunications, pharmaceutical, aviation, real estate, hospitality, automotive, and retail industries involved in:

  • Customer Experience
  • Customer Relations Management
  • Customer Loyalty & Retention
  • Loyalty Program
  • Customer Engagement
  • Customer Journey
  • Customer Excellence
  • Customer Development
  • Customer Satisfaction
  • Contact Centre
  • Customer Care
  • Customer Insights
  • Customer Service Operations
  • Customer Service Design & Delivery
  • Design and User Experience
  • Consumer & Innovation Strategies
  • Customer Experience & Process Management
  • Brand Performance
  • Customer Multichannel Engagement
  • Customer Value Management
  • Digital Experience/Digital Business
  • Digital Channels
  • Customer Information & Personalization
  • Quality & Customer Service Excellence
5th Annual CEM & Customer Loyalty MENA Summit
TIME IS RUNNING OUT! DON’T RISK MISSING IT
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