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SPEAKERS

SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES

Asim
AL-ZADJALI

Vice President Customer Experience

CASE STUDY / DAY 1

Developing a Customer-Centric Culture

It is your customers who are running the show; if there are no customer for what you produce or offer, there is no point in running the business. Customers rightly expect you to care about their problems, work hard on creating products that make their life easier, and staying alert in resolving any bottleneck in their path to success. A customer-centric organisation is where every process starts and ends with customer satisfaction in mind. It is a culture, not an event.

  • Learning how to analyse the customer journey as a real estate developer and community manager
  • Building the right metrics and implementing effective tools for gauging customer perception
  • Developing corporate engagement strategy for driving customer-centric culture

CASE STUDY / DAY 1

Recovery or Reform? Shaping the Next “Normal” in Customer Engagement Post COVID-19

As we are experiencing a global pandemic that is impacting people’s lives as well as economies, it is important to look ahead and define the next normal as the customer behaviour is highly disrupted and the new ways of engagement will be needed. The companies who are more “resilient” in this phase will potentially survive after the crisis but in the long-long run, the ones who foresee, plan and act on the new expectations will be leading the industries – either globally or locally.

  • The changing consumer behaviour
    • The next normal: Highlights from the healthcare industry
    • Developing new ways of working with our customers
    • Loyal customers: Deep dive on how to maintain trust
    • Best practice & discussion

Cagdas
SECKIN

Business Excellence Director, India, Middle East & Africa

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Vikram
KRISHNA

Executive Vice President, Head of Group Marketing & Customer Experience

Hussein M.
DAJANI

General Manager – Digital and CX Transformation

Cagdas
SECKIN

Business Excellence Director, India, Middle East & Africa

Asim
Al-ZADJALI

Vice President Customer Experience

Seham
El BEHISSY

General Manager Digital & Connected Cars

Moayad
Al MOSHAWAH

Head of Insights – Customer Experience

CASE STUDY / DAY 2

Building a Customer-Centric Brand

Clearly, things are endlessly evolving, which means companies need to keep finding innovative ways to meet their customers’ every need. Keeping this in mind, the speaker will talk about how customer experience innovation is changing business practices to meet customers’ changing perspectives. The remarkable growth they are seeing in the customer-centricity right now is only slated to progress even more in the upcoming decade, creating new opportunities for companies to grow. The sooner companies realise that it is the customers who in reality are the heroes and begin catering to their solicited and unsolicited needs, the better chance they have at building a brand that creates a lasting and sustainable impact.

Hussein M.
DAJANI

General Manager – Digital and CX Transformation

Vikram
KRISHNA

Executive Vice President, Head of Group Marketing & Customer Experience

CASE STUDY / DAY 2

Vitamin E: The Empowered Employee

Employees are the heart of any organisation’s customer experience. How does empowered staff impact the perception of your brand in your customer’s eyes? What can leaders do to make employees deliver a sustainable customer experience?

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See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

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