Emotions and human touch sample case study: Aldo
SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES
Sustain Your CX. "What After"?
A moment during the journey, you will achieve a mile stone in the customer satisfaction, & looking forward to firmly hold the experience built in side your customer’s brains, and the happy moments they felt when hearing or seeing your name / logo. Here we will talk about the CX best model for sustain CX:
- This model will build on engaging customers’ needs to never end
- Create customer values & flow experiences across every touchpoint
- Employees are your frontline so improve how they work, customers will notice, and the CX will be endlessly improved
- Ability to respond to & even predict changes in customer needs & perception
- Resilience in future events with agility to adapt to changes
- Perfected every step of the way – remove silos
SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES
Customer Retention brand’s ability to make customers stick to their services.
- Acquiring a new customer is more expensive than holding on to an existing one. How to handle it?
- Ill-treated customer feeling: Leaving the company and telling other people about it
- Ask, listen and improve – A huge gap in customer service
- Customer retention through website UX/UI
- Customer feedback for the win
Measuring Expectations vs Experience Delivery Personally Yet Digitally
In today’s world every one perceives experience individually. Thus, it is becoming important to gather intelligent data through interactions to benchmark each customers’ expectations and to personalize the experience for each customer while keeping the cost in control.
- What promotes goodwill for a company amongst its current customers?
- What data points we tend to ignore?
- How can we prepare an individual expectation map?
- Gauge our delivery against each customer
- See impact on bottom line
Mian Omer SHAH
Omnichannel: The Path to Value
Creating an online-to-offline seamless customer experience in automotive industry.
- Why Omnichannel?
- What is Omnichannel?
- How to implement it in your organization?
- Value it creates for customers
”Very interactive and a great platform to learn from other people’s success.– General Manager – MENA Customer Service, Amazon
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