21 - 22 November 2017 - Dubai

4th Annual CEM and Customer Loyalty MENA Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Peter
HALSOR
Chief Customer Experience Officer
Thomas
REBY
EMEA YouTube Operations Manager
Frederik
BISBJERG
Executive Vice President
Ali
HOSNY
Head of CRM, Data & Analytics
Serdar
SENAY
Director, Active Base Management
Hawraa Fida Hussain
AL LAWATI
Group Head of Customer Relations Management
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • Online CX in MENA region and current growth in e-commerce
  • How to measure the effectiveness of the CEM initiatives?
  • The importance of a consistent CX in multiple channels
  • Social Media as an effective channel for customer retention
  • Personalizing the customer experience to boost loyalty and profit
  • E-shoppers as game changers
  • Customers’ demand for smart interactions
  • Omni-channel marketing – what happens to the data?
  • How to balance automation with a human touch?

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Organized by Allan Lloyds Group