7TH ANNUAL CEM AND CUSTOMER LOYALTY MENA SUMMIT
3 - 4 NOVEMBER 2020 | ONLINESUMMIT IS OVER

PAST SPEAKERS
SEE THE PREVIOUS SPEAKERS & CASE STUDIES

Vikram
KRISHNA
Executive Vice President, Head of Group Marketing & Customer Experience

Hussein M.
DAJANI
General Manager – Digital and CX Transformation

Cagdas
SECKIN
Business Excellence Director, India, Middle East & Africa

Asim
Al-ZADJALI
Global Strategy Director

Seham
El BEHISSY
General Manager Digital & Connected Cars

Moayad
Al MOSHAWAH
Head of Insights – Customer Experience
CONFERENCE TOPICS 2020
LOOK AT THE TOPICS THAT WERE DISCUSSED
DESIGNED FOR
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, telecommunication, banking, automotive, aviation, hospitality, pharmaceutical industries involved in:
- Customer Loyalty
- Loyalty Program
- Customer Retention
- Churn prevention
- Brand Loyalty
- Brand Management and Performance
- Customer-centric culture
- Loyalty Partnerships
- Rewards and Loyalty
- Customer Care
- Customer Excellence
- Customer Value Management
- Customer Relationship Management (CRM)
- Customer Operations
- Customer Analytics
- Customer Centricity
- Customer Insights
- Customer Engagement
- User Experience
- Customer Experience
- Digital Transformation
- Digital Marketing
- Head of Partnerships
- Contact Centres
CASE STUDIES
PAST CASE STUDIES INCLUDE
CASE STUDY / DAY 1

Asim
AL-ZADJALI
Vice President Customer Experience

Cagdas
SECKIN
Business Excellence Director, India, Middle East & Africa
CASE STUDY / DAY 1
CASE STUDY / DAY 2

Hussein M.
DAJANI
General Manager – Digital and CX Transformation
