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6th Annual CEM and Customer Loyalty MENA Summit

5 – 6 November 2019 | Dubai

Modern-day customers are demanding more and more as there are many businesses they can choose to buy the products from. Getting customers to buy your product is one goal, to engage and retain the customers so they become loyal is another. In a world where customer experience is more important than the product itself, we have to make sure the customers get what they are looking for.

By attending our customer experience and loyalty conference with limited seats, you will benefit from networking opportunities and leave with remarkable ideas for further implementations in your company.

Request Full Programme Register Online

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Peter
HALSOR

Senior Vice President - Customer Experience

Naima
BIKBI

Customer Experience Transformation Director

Arnab
GOSWAMI

Director Customer Engagement & Partnerships

Peter
DEBENEDICTIS

CMO - Middle East & Africa

Sherin
YASSIN

SVP - Head of Corporate Marketing

Katrin
MUELLER

Director Loyalty Marketing

EXPERIENCE BASED CASE STUDIES

Evolution of a Traditional Loyalty Program to a Digital Marketplace

How a traditional loyalty program aimed to increase Customer Lifetime Value evolved into a vibrant Online to Offline digital marketplace with millions of customers, hundreds of partners and acceptance at thousands of outlets.

Etisalat

The Future of CEM in Retail

How to leverage on the trends and digital technologies such as AI & Big Data to gain real edge vs. competition to become # 1.

du

Loyalty Beyond Reason

Partnerships & co-branded credit cards – taking it beyond the travel cycle into everyday life.

Marriott International

HOT CONFERENCE TOPICS

Will Be Discussed

  • Digital transformation in CEM
  • Seamless customer experience
  • Data-based customer engagement
  • Personalised customer approach
  • Successful loyalty programs
  • Customer loyalty and retention
  • Rewarding your customers
  • Customer-centric culture

WHAT DELEGATES SAID

About Allan Lloyds Events

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

6th Annual CEM and Customer Loyalty MENA Summit
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