It is your customers who are running the show; if there are no customer for what you produce or offer, there is no point in running the business. Customers rightly expect you to care about their problems, work hard on creating products that make their life easier, and staying alert in resolving any bottleneck in their path to success. A customer-centric organisation is where every process starts and ends with customer satisfaction in mind. It is a culture, not an event.

• Learning how to analyse the customer journey as a real estate developer and community manager
• Building the right metrics and implementing effective tools for gauging customer perception
• Developing corporate engagement strategy for driving customer-centric culture

As we are experiencing a global pandemic that is impacting people’s lives as well as economies, it is important to look ahead and define the next normal as the customer behaviour is highly disrupted and the new ways of engagement will be needed. The companies who are more “resilient” in this phase will potentially survive after the crisis but in the long-long run, the ones who foresee, plan and act on the new expectations will be leading the industries – either globally or locally.

• The changing consumer behaviour
• The next normal: Highlights from the healthcare industry
• Developing new ways of working with our customers
• Loyal customers: Deep dive on how to maintain trust
• Best practice & discussion