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7th Annual CEM and Customer Loyalty MENA Summit

3 - 4 November 2020 | Dubai

The 7th Annual CEM and Customer Loyalty MENA Summit has been designed to bring a unique knowledge and real experience within all current hot topics about loyalty programmes, the power of branding, customer-centricity and the power of personalisation. Different generations are looking for a different “added value” as they are aware of having a choice. What is the little extra you offer to your customers? Do they enjoy interaction with your brand? Are they supported when needed and are they satisfied with your care for them? Join us at our interactive business conference and share your ideas and experience with leading companies in the cross-industry! At this CX event you will hear from leading banks, telcos, automotives, hotels, retailers and other international companies that have managed to provide best-in-class service to their customers.

Request Full Programme Register Online
Now Hosting: WEBINARS

Looking to present your product or solution
on a webinar to hundreds of professionals?

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Vikram
KRISHNA

Executive Vice President, Head of Group Marketing & Customer Experience

Asim
Al-ZADJALI

Vice President Customer Experience

Hussein M.
DAJANI

General Manager – Digital and CX Transformation

Seham
El BEHISSY

General Manager Digital & Connected Cars

Cagdas
SECKIN

Business Excellence Director, India, Middle East & Africa

Moayad
Al MOSHAWAH

Head of Insights – Customer Experience

EXPERIENCE BASED CASE STUDIES

Vitamin E: The Empowered Employee

Employees are the heart of any organisation’s customer experience. How does empowered staff impact the perception of your brand in your customer’s eyes? What can leaders do to make employees deliver a sustainable customer experience?

Emirates NBD

Recovery or Reform? Shaping the Next “Normal” in Customer Engagement Post COVID-19

As we are experiencing a global pandemic that is impacting people’s lives as well as economies, it is important to look ahead and define the next normal

Allergan

Customer Experience Measurements & Insights

The importance of VoC and how insights can help the organisations to understand the customers.

STC

HOT CONFERENCE TOPICS

Will Be Discussed

  • Vitamin E: The Empowered Employee
  • Shifting the Customer-Brand Relationships in the Mobile-First World
  • Building a Customer-Centric Brand
  • Developing a Customer-Centric Culture
  • Customer Experience Measurements & Insights
  • Why Do Shared Values Matter for Building Loyalty?
  • Digital Omnichannel as the Next Word in Customer Experience

WHAT DELEGATES SAID

About Allan Lloyds Events

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

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