5th Annual CEM & Customer Loyalty MENA Summit

20 - 21 November 2018, Dubai

Having satisfied customers and retain them is nowadays one of the biggest challenges faced by any industry. 5th Annual CEM & Customer Loyalty MENA Summit has been designed to provide you with an opportunity to discuss the latest trends and issues in CX such as delivering a consistent experience across multiple channels, meeting the customer needs, creating a customer-centric culture, measuring the CX, and many more.

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 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Thomas
REBY

Senior Strategy Manager

Hakan
SOGUT

Head of CRM Solutions

Samer
ESKANDARANI

GM, Customer Service Design and Delivery

Marie-Helene
STRAUS

Chief Officer Consumer and Innovation Strategies

Mohamed
HUSSEIN

Director, Digital Marketing, Luxury Brands - Middle East

Jorge
CARRASCO

Director Digital Channels

EXPERIENCE BASED CASE STUDIES

Managing Customer Experience by Design

Delivering customer satisfaction without driving a dedicated customer experience (CX) programme.

Google

Developing a Comprehensive E2E Customer Assurance Journey

Utilizing TM Forum assets when implementing a journey-centric process support system to reduce costs and risks in the implementation of systems, integration and procurement

STC

Airline Journey Towards Personalization

Recognizing customer and providing personalized services is a real challenge. Extensive data quality and probabilistic matching techniques have been utilized which enables the company to provide distinguished offers and services and loyalty acquisition.

Turkish Airlines

MORE ABOUT SPEAKERS AND CASE STUDIES
HOT CONFERENCE TOPICS

Will Be Discussed

  • AI as a tool to meet the customers needs and improve their experience
  • How to deliver a consistent CX across different channels?
  • Social Media as a strategy of collecting feedbacks
  • Meeting the demands of millennial generation
  • Creating a customer-centric culture
  • Loyalty programs and retention of the customers
  • Technology and digitalization in CEM
  • Measuring the CX
  • The latest innovations in contact centres

WHAT DELEGATES SAID

About Allan Lloyds Events

 SPONSORS 2018

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

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5th Annual CEM & Customer Loyalty MENA Summit
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