5th Annual CEM & Customer Loyalty MENA Summit
20 - 21 November 2018, Dubai
Having satisfied customers and retain them is nowadays one of the biggest challenges faced by any industry. 5th Annual CEM & Customer Loyalty MENA Summit has been designed to provide you with an opportunity to discuss the latest trends and issues in CX such as delivering a consistent experience across multiple channels, meeting the customer needs, creating a customer-centric culture, measuring the CX, and many more.
Will Be Discussed
- AI as a tool to meet the customers needs and improve their experience
- How to deliver a consistent CX across different channels?
- Social Media as a strategy of collecting feedbacks
- Meeting the demands of millennial generation
- Creating a customer-centric culture
- Loyalty programs and retention of the customers
- Technology and digitalization in CEM
- Measuring the CX
- The latest innovations in contact centres
About Allan Lloyds Events
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers