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6th Annual CEM and Customer Loyalty MENA Summit

5 – 6 November 2019 | Dubai

Nowadays, customers are demanding more and more as there are many businesses they can choose to buy the products from. Getting a consumer to buy your product is one goal, to engage and retain this customer so he becomes loyal is another. In a world where customer experience is sometimes more important than the product itself, we must make sure to give the customers what they came for. The 6th edition of our CEM and Customer Loyalty MENA Summit will give you an insight into the mind of a customer and how to create a seamless customer experience.

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 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Peter
HALSOR

Senior Vice President - Customer Experience

Asim
AL-ZADJALI

Vice President Customer Experience

Arnab
GOSWAMI

Director Customer Engagement & Partnerships

Peter
DEBENEDICTIS

CMO - Middle East & Africa

Sinem
YUKSEL

Customer Experience Director

Guilherme
RODRIGUES

AVP Customer Experience and Design Lead

EXPERIENCE BASED CASE STUDIES

Evolution of a Traditional Loyalty Program to a Digital Marketplace

How a traditional loyalty program aimed to increase Customer Lifetime Value evolved into a vibrant Online to Offline digital marketplace with millions of customers, 100s of partners and acceptance at 1000s of outlets.

Etisalat

Developing a Customer Centric Culture - Disruptive Strategy

A customer centric organisation is where every process starts and ends with customer satisfaction in mind. It’s a culture, not an event.

AlMouj Muscat

Managing Experience in a Digital Environment

Digital transformation of Turkcell Customer Experience including the journey steps and all-channel interactions.

Turkcell

HOT CONFERENCE TOPICS

Will Be Discussed

  • Digital transformation in CEM
  • Seamless customer experience
  • Data-based customer engagement
  • Personalised customer approach
  • Successful loyalty programs
  • Customer loyalty and retention
  • Rewarding your customers
  • Customer centric culture

WHAT DELEGATES SAID

About Allan Lloyds Events

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

6th Annual CEM and Customer Loyalty MENA Summit
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