15+ Case Studies
Practical and real-world case studies from the leading experts
Meet like-minded peers as they discuss crucial challenges, breakthroughs and trends within the industry.
10+ Hours of Networking
Valuable conversations and endless networking opportunities with delegates, speakers.
Customer Satisfaction and Loyalty
A move from a Multi-channel to an Omni-channel
Understanding of the Customer’s Real Needs
Cultural Differences and Centricity in CEM
Creation of a long term bond with your customers
Retention of customers in the environment of new competition
New Trends and Challenges in the Customer Experience
Employees Engagement to Drive Customer-Centricity
SVP Presales & Customer Service
Customer & Partner Experience Lead
Regional Director of Marketing
Head of Customer Service Department
Request full event brochure
Fill your details in the form below and we will send you the whole brochure filled with all details.
This is the event where you can access the people and ideas that matter most to your business.
A programme that will inspire you and gives you opportunity to network with your peers on one of the most leading and exciting events.
- Networking possibilities
- Discussing key issues in breakout sessions
- Meet with new business partners
- Unrivalled speakers lineup with real industry professionals
- One-on-One Business Meetings
- Focused, productive and balanced Agenda
- Informal gatherings outside conference hours
Allan Lloyds events are famed for being highly interactive. Through our special discussion panels and roundtable discussion formats you will be able to discuss all of the complex issues that you are facing with our speakers and delegates.
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from retail, banking, telecom, hospitality, pharmaceutical and airline industries involved in:
- Customer experience management
- Customer Loyalty
- Marketing operation
- Strategic Customer Experience
- Customer Marketing
- Product Marketing
- Sales and Marketing
- Customer Care
- Customer Operations
- Customer Retention
- Customer Loyalty and Engagement
- Customer Care
FOR MORE INFORMATION
Request the full event programme. Fill your details in the form and we will send you the whole brochure filled with all details.
Pre-Conference Workshop22 November 2016
Customer Experience Strategy
- The latest CEM challenges and proven solutions in the Middle East
- Ways to deliver a world class customer experience in the transforming regions
- How to exceed customer expectations and establish constant innovation and growth
- Transformation of the complaints into opportunities
- How to earn the customers trust
Digitalization of Customer Service
- Ways to transform customer service to a digitalized organization
- How to improve CEM in a world of smart devices and drive mobile data usage
- Innovative solutions and trends in Customer Service
- Enhancing the customer journey through digitalization
- How to fit digital channels into your existing business portfolio successfully?