6TH ANNUAL CEM AND CUSTOMER LOYALTY MENA SUMMIT

The Summit will give you an insight into the mind of a customer and tips how to create a seamless customer experience.

REQUEST BROCHURE NOW

Discussions

Discuss the latest trends and challenges when retaining your customers at our business event, learn about the importance of personalised customer approach and share your ideas about customer needs.

Case Studies

Experience leaders will provide you with lessons learned when attracting their customers in the era of digitalisation and digital transformation.

Networking

You will benefit from networking opportunities and leave with remarkable ideas

Technology

At this business conference we will refer to technology as an opportunity to boost your business.

Highly Interactive 2 Full Day Event

24+ Experience Based Case Studies

10+
One to One Networking Hours

Popular Interactive Group Discussions

Unrivalled Concentration of Qualified Participants

Developed by Key Decision Makers

Getting customers to buy your product is one goal, to engage and retain the customers so they become loyal is another.

The 6th Annual CEM and Customer Loyalty MENA Summit will give you an insight into the mind of a customer and tips on how to create a seamless customer experience.

On top of that, customer experience and loyalty event top players in the MENA region will present their key strategies in collecting the data and using them effectively. What are the most successful loyalty programs on the market?

FIND OUT AT THIS BUSINESS MEETING!

SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Case study:

Designing & Implementing an Effective CX Strategy

Peter
HALSOR

Senior Vice President – Customer Experience
Case study:

Evolution of a Traditional Loyalty Program to a Digital Marketplace

Arnab
GOSWAMI

Director Customer Engagement & Partnerships
Case study:

The Future of CEM in Retail in the Age of the 4th Industrial Revolution

Naima
BIKBI

Customer Experience Transformation Director
Case study:

Defining What Is True Loyalty for Your Company

Sherin
YASSIN

SVP – Head of Corporate Marketing
Case study:

AI- How It Will Impact Customer Experience in the 21st Century

Peter
DEBENEDICTIS

CMO – Middle East & Africa
Case Study:

Loyalty Beyond Reason

Katrin
MUELLER

Director Loyalty Marketing

Photos from previous Summit

HOT CONFERENCE TOPICS

  • Voice of Customer: Co-creation of loyalty strategy with your customers
  • Emerging technologies: Which to prioritise for driving your customer loyalty strategy? Looking closely into ML, IoT, automation, and big data management
  • Digitisation of customer experience to drive loyalty
  • Loyalty beyond rewards: What are the overlooked drivers for customer loyalty? How to enhance loyalty without a loyalty program?
  • How to distinguish your rewards in the competitive world and across different markets and generations?
  • Managing loyalty strategy in an omnichannel environment: Choosing the channels that matter to your customers
  • New currencies of loyalty: Monetary rewards vs. alternative benefits
  • Churn prevention

“In a world where customer experience is more important than the product itself, we have to make sure the customers get what they are looking for.”

THIS SUMMIT WAS CREATED FOR

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, telecommunication, banking, automotive, aviation, hospitality, pharmaceutical industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn prevention
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-centric culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Customer Care
  • Customer Excellence
  • Customer Value Management
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Digital Transformation
  • Digital Marketing
  • Head of Partnerships
  • Contact Centres

FOR MORE INFORMATION
REQUEST FULL PROGRAMME

At Allan Lloyds, we understand the value of learning in groups.

Companies are therefore encouraged to avail of the below discounts:

3 or more delegates
7%
5 or more delegates
10%
7 or more delegates
15%