11th Annual CEM and
Customer Loyalty

MENA Summit

12 - 13 November, 2024



Summit will host speakers from the world’s leading companies

Anand Venkatasamy

VP Customer Base Management & Partnerships

Rowaida Khedr

Associate Director – Customer Experience & Market Insights

Mohamed Galal

Vice President, Head of ME & Pakistan

Yasemin Koc

Vice President of CX

Mohamed Ibrahim

Director Customer Excellence

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

The 11th Annual CEM and Customer Loyalty MENA Summit has been designed to explore the latest trends and challenges in AI-based tools for customer loyalty, encompassing improvements in loyalty programmes, innovative approaches, the impact of strategic partnerships, effective KPI utilisation, and best practices for measuring and enhancing customer satisfaction. This summit covers building a customer-centric culture, optimising brand and marketing strategies, and navigating digital transformation to stay competitive in the modern MENA market landscape.

New Lessons Learned
New Opportunities Unlocked

At this customer loyalty conference, experts from leading organisations across various industries will impart their insights and solutions to address common customer journey challenges. Seize the opportunity to network at the summit with limited seating, where you can exchange ideas with colleagues, find inspiration, glean knowledge from honoured C-level experts, and establish valuable business connections. Join us to engage in meaningful discussions, gain fresh perspectives, and build strategic relationships that drive business success!

Look at the Main Topics
Of Our Conference

Early bird tickets available

Month of early booking discounts


20 %

09 November - 23 November, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market


10 %

24 November - 08 December, 2023
Valid for the first two weeks after the release of the conference on the market


0 %

From 09 December, 2023
After the discounts are over, you will be able to purchase tickets at full price


What our users say about our conferences

Excellent event, great knowledge. I really liked the variety of industries and experiences shared.
GM – Customer Satisfaction
Very interactive and a great platform to learn from other people’s success.
General Manager – MENA Customer Service
I loved and enjoyed it a lot! I gained a lot of useful information that may help me in my work life.
Accor Hotels
Director of Loyalty
Very informative with opportunities to interact with different industries.
Riyad Bank
Senior Vice President – Customer Experience

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events


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    11th Annual CEM and Customer Loyalty MENA Summit
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