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11th Annual CEM and
Customer Loyalty
MENA Summit

12 - 13 November, 2024

Dubai

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Speakers

Summit will host speakers from the world’s leading companies

Anand Venkatasamy

VP Customer Base Management & Partnerships

Rowaida Khedr

Associate Director – Customer Experience & Market Insights

Mohamed Galal

Vice President, Head of ME & Pakistan

Yasemin Koc

Vice President of CX

Mohamed Ibrahim

Director Customer Excellence

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

The 11th Annual CEM and Customer Loyalty MENA Summit has been designed to explore the latest trends and challenges in AI-based tools for customer loyalty, encompassing improvements in loyalty programmes, innovative approaches, the impact of strategic partnerships, effective KPI utilisation, and best practices for measuring and enhancing customer satisfaction. This summit covers building a customer-centric culture, optimising brand and marketing strategies, and navigating digital transformation to stay competitive in the modern MENA market landscape.

New Lessons Learned
New Opportunities Unlocked

At this customer loyalty conference, experts from leading organisations across various industries will impart their insights and solutions to address common customer journey challenges. Seize the opportunity to network at the summit with limited seating, where you can exchange ideas with colleagues, find inspiration, glean knowledge from honoured C-level experts, and establish valuable business connections. Join us to engage in meaningful discussions, gain fresh perspectives, and build strategic relationships that drive business success!

Look at the Main Topics
Of Our Conference

  • 01Building and maintaining brand loyalty to remain competitive in a dynamic market
  • 02Tactics for retaining current customers and cultivating loyalty via strategic marketing
  • 03The omnichannel advantage: How to gain a competitive edge through holistic CX?
  • 04Customise your marketing campaigns and interactions: Personalisation that leads to consumer satisfaction
  • 05Enhancing customer loyalty through integrated CRM strategies and AI
  • 06Exploring the potential of emerging technologies in transforming customer loyalty programmes
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

20 %

05 August -19 August, 2024
Valid for the first two weeks after the release of the conference on the market
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Discount

10 %

20 August - 03 September, 2024
Valid on the 3th and 4th weeks after the release of the conference on the market
Register Now

Discount

0 %

From 03 September, 2024
After the discounts are over, you will be able to purchase tickets at full price
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Testimonials

What our users say about our conferences

Excellent event, great knowledge. I really liked the variety of industries and experiences shared.
Nikon
GM – Customer Satisfaction
Very interactive and a great platform to learn from other people’s success.
Amazon
General Manager – MENA Customer Service
I loved and enjoyed it a lot! I gained a lot of useful information that may help me in my work life.
Accor Hotels
Director of Loyalty
Very informative with opportunities to interact with different industries.
Riyad Bank
Senior Vice President – Customer Experience
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Photos From Our Summits

Few photos from previous events

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Photos From Our Summits

Few photos from previous events

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Photos From Our Summits

Few photos from previous events

Sponsors

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UPCOMING CUSTOMER EVENTS

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    11th Annual CEM and Customer Loyalty MENA Summit
    (12 – 13 November | Dubai).

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